ManyChat
When discussing this technology, one of the most common benefits that people highlight is how much more effective it is at providing better customer service. You can employ a chatbot to serve as the initial point of contact for addressing complaints raised by customers. And in many situations, a chatbot can supply the answers to the questions that are most frequently asked.
This eliminates the need for the customer to interact with a live person in any way. You will obviously benefit from this in terms of time savings.
You can also employ a chatbot to gather essential information about your customers. An excellent illustration of this is the Automation Agency’s Right Fit Chatbot. It assists prospective customers in determining whether or not we are a good fit for them. In addition to this, it is helpful for us to collect information that will assist us in moving things forward if a customer meets the requirements.
One final benefit of using a chatbot is that it may also be a useful marketing tool. For instance, if you integrate a chatbot into Facebook, you will have the ability to deliver marketing messages using the chat function of the site.
Naturally, you won’t be able to take advantage of any of these perks unless you work with a reputable and trustworthy service provider.
It sounds like ManyChat could be the solution.
Description
ManyChat is a chatbot service that is hosted in the cloud and is aimed to assist small businesses. In driving conversation marketing campaigns across various social media platforms and text messaging. Among the most important functions are message broadcasting and drip marketing. As well as A/B testing, audience segmentation, and lead conversion.
The system includes a drag-and-drop user interface. Which enables companies to construct their own chatbots based on a selection of existing templates. The system gives employees the ability to communicate with prospective customer. Collect contact information such as a name, email address, or phone number. And assign tags to audience groups based on the actions that were carried out. It features a feature that pauses automation. Which enables agents to communicate with a single subscriber while pausing the flow of messages. From incoming bots for a predetermined amount of time.
Integration with a variety of third-party programs is available with ManyChat. These applications include Google Sheets, Shopify, MailChimp, PayPal, Integromat, ConvertKit, and ActiveCampaign among others. It includes a mobile app for iOS-based devices. The solution can be obtained by signing up for recurring monthly payments.And support is offered in the form of email correspondence and written materials.
More About ManyChat
ManyChat is a visual chatbot creating platform for Facebook Messenger. Since it was first introduced in 2015, ManyChat has attracted a lot of attention. Due to its widespread use. However, almost half a decade after its start, ManyChat does not. Unfortunately, live up to the anticipation or the competition in any way.
The primary motivation behind the development of ManyChat was to free marketers. From the burden of communicating with new and existing consumers nearly exclusively through email marketing. Because Facebook Messenger is so effective at providing high levels of engagement. And conversion rates, ManyChat performed a fantastic job of delivering on this objective.
The app ManyChat no longer has that “new car smell,” and its closest competitors. Have expanded their web chat bot use cases to cover numerous marketing channels. From a single chatbot platform. These types of chatbots are known as multi-channel chatbots.
Flows
The capacity to design and implement a variety of workflows and client journeys. It is one of the most important aspects of ManyChat.
When someone contacts you via Messenger, it’s likely that they have a goal in mind. That they want to accomplish. Because ManyChat enables you to construct flows tailored to a variety of use cases. A user’s needs can be accommodated regardless of the actions they wish to perform.
This location serves as the central point for all of the many routes taken by customers. You can receive an overview of everything on this page by just creating a new message. Or editing an existing flow. This allows you to see everything in one place.
It is convenient to be able to view all of this information at the same time. Which is also of great assistance when developing more complex bots. That have multiple conversational routes tailored to a variety of scenarios. Even though it would be helpful to have something like a flowchart. That provides a somewhat more visual summary. This dashboard overview is still really beneficial.
Automation
Many chatbot platforms, including ManyChat, offer automation.
ManyChat automates most Messenger conversations so users may find answers quickly. Build a chatbot that guides customers without friction.
You may automate a welcome message that tells the user how to start and gives them alternatives.
Each option can have its own flow.
Automate using keywords. When a message contains a specified keyword, the bot sends an automated reply.
ManyChat’s keyword-based automation is one of its most versatile capabilities.
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